1. Who We Are
datrix is a product operated by Oxford Heavy Industries LLC, based in Massachusetts, United States.
If you have questions, contact us at: [email protected]
2. Information We Collect
We collect only the information necessary to operate and improve datrix:
- Account Information: Name, email address, and login credentials
- Usage Data: Basic information about how you use the product (e.g., actions taken, pages visited)
- Decision Data: Information you enter into the platform (e.g., options, criteria, scores)
- Signup Attempt Records: If you begin signing up through an in-chat authorization flow but do not complete it, we retain a minimal record (your email address, the initiation timestamp, and the outcome) for 30 days to detect fraud and abuse. These records contain no IP address, client metadata, or verification code values.
We do not intentionally collect sensitive personal information.
3. How We Use Information
We use your information to:
- Operate and deliver the datrix service
- Improve product functionality and user experience
- Communicate with you (e.g., updates, support)
- Ensure security and prevent misuse
We do not sell your personal data.
4. Data Sharing
We may share limited data with trusted third-party providers only as needed to operate the service, such as:
- Hosting and infrastructure providers
- Authentication and payment processors
- AI service providers (to generate suggestions)
These providers are contractually required to protect your data.
5. Data Retention
We retain your data as long as your account is active or as needed to provide the service. You may request deletion of your data at any time by contacting us.
Incomplete signup attempt records are automatically deleted after 30 days.
6. Your Rights
Depending on your location, you may have the right to:
- Access your data
- Request correction or deletion
- Object to or restrict processing
To exercise these rights, email [email protected].
7. Security
We take reasonable measures to protect your information, including encryption and secure access controls. However, no system is completely secure.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
9. Contact
For any questions or concerns, contact us at: [email protected]
Summary. We collect minimal data, use it only to run and improve the product, and do not sell your information.